I was chuffed to be asked to talk about my favourite topic: Customer Service with Prue MacSween on her Small Business program on 2GB, 873 AM, last night, 29 September 2009.
I have long been a fan of Prue's, she is knowledgeable, funny, witty and is not afraid to raise a topic that should be discussed, even if it is unpopular.
There doesn't seem to be a better person to lead the discussions for small business.
I will be blogging about the separate things we talked about over the next few blogs, so please tell me about your experiences GOOD & BAD.
In the meantime, enjoy listening to our discussion (about 6 minutes):
Prue's show: http://www.2gb.com/index.php?option=com_homepage&id=29&Itemid=333
Small Business with Prue MacSween airs Monday - Thursday 7.00 - 8.00 pm on 2GB 873AM.
Magnolia Solutions
p: 02 9559 8870
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Well done Nancy, some good foundational stuff which is overlooked by many businesses!
ReplyDeleteAnd hear hear re Twitter - amplifies the outcome of customer service experiences, both positive and negative.
thanks @OtherAndrew!
ReplyDeleteI think this is a time for getting back to basics and cleaning out old bad habits!
Customer Service managers / business owners cannot afford to ignore interacting on and scouring Social Media.
Consumers should also make their comments known, good and bad...